![]() Which doesn't take away from the effort he put in for me and my family. ![]() Over the course of the evening, Andy called me multiple times to gather more details and keep me updated. Once I disclosed the magnitude of the situation, Andy stepped up his game and began asking every detail of what else could have been in the trash. Only after giving the room an entire scan. Before I described the importance of the item to him, he offered to check all the trash and dumpster. I immediately called the hotel and spoke with Andy. It was accidentally tossed into the trash. Once I reached my final destination, one of my family members realized she lost a very important and precious family heirloom. However, what happened at the end of my trip is what deserves an excellent rating by this traveler. The stay was quick and had little time to really experience the entire hotel and staff. My family and I checked in to this hotel by chance on the first leg of a long road trip.
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